Privacy Policy
At Ziddi ("we," "our," or "us"), operated under Ziddi Fitness & Wellness LLP, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Ziddi mobile application and our website (www.ziddiapp.com). Please read this privacy policy carefully.
1. Information We Collect
To provide a fully integrated fitness, community, and store platform, we collect the following types of information:
- Account Information: Your username, email address, password, profile photo, and registration timestamps.
- Store and Transaction Metadata: Shipping addresses, billing details, phone numbers, and payment details (processed securely via our payment gateways, such as Razorpay). We do not store raw card or UPI numbers on our servers.
- Fitness & Health Log Data: Workout sets, reps, weight logs, cardio duration, splits, streaks, and mood trackers. This data is collected strictly to provide your personal tracking stats and performance analytics.
- Device Permissions & Media: Camera or storage permissions, only if explicitly granted by you for uploading profile photos, avatars, or media content within the app.
- Social and Leaderboard Activity: Ranks, badge milestones, leaderboard points, and details of connection/friend requests.
2. How We Use Your Information
We use the collected data to run, secure, and optimize the Ziddi platform, specifically for:
- Creating and maintaining your personal profile and syncing logs across your devices.
- Processing, fulfilling, and delivering physical merchandise purchases from the Ziddi Store.
- Calculating training achievements, milestone ranks, and applying earned discounts or rewards.
- Managing subscription statuses, billing, and handling automatic plan renewals.
- Communicating transaction receipts, shipment tracking updates, and security notifications.
3. Data Sharing & Third-Party Services
We believe your data belongs to you. Ziddi does not sell, rent, or trade your personal or health data to third-party advertisers or data brokers under any circumstances. We share your data only with verified service providers necessary to operate the platform:
- Payment Processors (Razorpay): To complete transactions securely under industry-standard PCI-DSS encryption.
- Cloud & Database Providers: Secure servers (such as Cloudflare / AWS) to keep your personal logs encrypted both in transit and at rest.
- Analytics & Performance Tools: Privacy-compliant crash reporting and telemetry services to keep the app bug-free.
4. Data Retention and Deletion
We retain your profile data and activity logs for as long as your account is active. You have full control over your data:
- Account Deletion: You have the right to request deletion of your account and all associated fitness logs, social records, and store metadata at any time. You can initiate deletion directly inside the App Settings or by emailing us at [email protected].
- Data Export: You may request a copy of your personal data stored on our servers by contacting us.
5. Medical & Fitness Disclaimer
Any fitness, workout, or nutritional logs and suggestions tracked in the Ziddi app are for educational, motivational, and informational tracking purposes only. They do not constitute professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before changing your training routine or starting a new diet plan.
6. Children's Privacy
Ziddi is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such data.
7. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Your continued use of Ziddi after updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or privacy requests regarding this Privacy Policy, please reach out to us at:
📧 [email protected] / [email protected]
🌐 www.ziddiapp.com